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BGMEA, Maya sign agreement to provide free physical and mental health services to RMG workers

  • Published at 02:04 pm May 12th, 2020
Garment workers
File photo: Garment workers return from a workplace as factories reopened after the government has eased the restrictions amid concerns over the coronavirus disease (Covid-19) outbreak in Dhaka Reuters

BGMEA President Dr. Rubana Huq and Founder and CEO of Maya Ivy Huq Russel inked the collaborative agreement on behalf of their respective organizations on May 10

Bangladesh Garment Manufacturers and Exporters Association (BGMEA) and Maya have signed an agreement to provide free services to help prevent and limit the spread of Covid-19, while also addressing general medical and mental health related issues amongst ready-made garment (RMG) workers.

BGMEA President Dr. Rubana Huq and Founder and CEO of Maya Ivy Huq Russel inked the collaborative agreement on behalf of their respective organizations, reports a press release.

The services provided by Maya to BGMEA are the following:

Maya app

Users will be able to ask unlimited questions about physical and mental health concerns and get answers from certified doctors and mental health specialists.

Factory workers will be prioritized when receiving answers to their queries. The goal is to answer their queries within an hour.

Users will be provided with digital prescriptions on their phone, when needed, which can be used to order medicine in Maya or be used to buy drugs at pharmacies.

Toll-free hotline

Factory workers can directly call Maya doctors and counsellors through a dedicated hotline established only for RMG workers. The hotline will not charge the workers as the full cost will be borne by Maya.

Toll-free SMS

Factory workers who do not have smartphones can send questions through SMS to Maya doctors and counsellors and receive their answers through SMS. The factory workers will not be charged for any SMS as Maya will bear the full cost.

Video calling

Once launched, factory workers can make video calls to doctors and counsellors, which will provide a feeling of assurance and relief to factory workers who are in constant risk during the Covid-19 crisis. Maya can work with factories to provide access for workers without smartphones.

Customized dashboard

Maya will provide customized dashboards for BGMEA and factories, which will provide real-time data on factory workers.

Monthly Reports

Monthly reports will provide insights and analysis of worker consultations from all platforms.

Costs related to Maya's services offered to BGMEA, including Maya app, toll-free hotline, toll-free SMS, customized dashboard, and monthly reports, will be borne by Maya. Neither BGMEA nor RMG workers will be required to pay for any of the services during the agreed timeline.

Maya is an anonymous platform where users can ask any questions to Maya’s licensed doctors and mental health counsellors, related to medical, health and well-being, psychological, social, lifestyle, and fitness concerns via app and web.