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Bangladesh records 2.22bn minutes of dropped calls in a year

  • Published at 11:56 am October 23rd, 2018
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Representational photo Mahmud Hossain Opu/Dhaka Tribune

Grameenphone contributed the majority amount with 1.0343bn minutes

Bangladesh has registered a total of 2.22 billion minutes of dropped calls in a year.

Grameenphone contributed the majority amount with 1.0343bn minutes, according to the Bangladesh Telecommunication Regulatory Commission (BTRC). 

Meanwhile, Robi and Banglalink were positioned second and third with 761.8m minutes and 365.4m minutes respectively. 

However, the mobile operators are reluctant to pay back the call minutes as compensation against this massive number of dropped calls.

The state-owned operator Teletalk has contributed 60m minutes but it has no payable minutes.

During a period of one year (September 2017 to September 2018)the mobile operators have paid back only 32% of the payable minutes, reports the UNB.

On Monday, BTRC published a report on the matter, against the backdrop of Commerce Minister Tofail Ahmed’s expression of dissatisfaction in parliament on the dropped calls of market leader Grameenphone.

Posts, Telecommunications & ICT Minister Mustafa Jabbar also expressed dissatisfaction earlier over Grameenphone’s service quality and dropped call issue.

The BTRC report showed that Bangladesh, in the last 13 months, witnessed a total 2.22bn times call drop, where 693.8m minutes were payable as compensation.

However, the top three operators have only given back 220.6m minutes to their customers as compensation.

According to BTRC, if any customer faces more than two dropped calls in a day, the customer will receive compensation from the third dropped call and for each case they will get one minute back.

The telecom regulator introduced the compensation system in 2016.

BTRC prepared the report based on the operators’ own information, and they have no individual mechanism to verify the numbers that operators submit to them.

In recent times, mobile phone users are facing a significant number of dropped calls and overall service quality has deteriorated tremendously.

However, the telecom regulator’s report also mentions that the dropped call situation has improved this September compared to the same period in 2017.

In September last year,the total number of dropped calls was 212.1m, which came down to 180.2m this September.

Meanwhile, the telecom regulator on Monday also issued a letter to all the mobile operators and asked them to submit a report on the customers’ complaints regarding dropped calls within five working days.

The letter signed by Golam Razzaque, director of engineering and operations division at BTRC, acknowledges that customer complaints about dropped calls have been increasing consistently, and the issue has been discussed in parliament.