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Vivo expands online and in-store services to ensure enhanced customer experience

  • Published at 12:05 pm September 25th, 2021

Customers can also send in their queries via email and get a response within 24 hours.

Vivo, a leading global smartphone brand, has expanded the reach of its online and in-store services in Bangladesh to deliver a superior customer experience, according to a press release.

The brand keeps local customers up to date about the latest product launches and features through its after-sales service, providing relevant information before and after the purchase. 

Customers can also send in their queries via email and get a response within 24 hours.

With the ongoing Covid-19 pandemic, the necessity for online services is increasing more than ever. 

With safety requirements in mind, Vivo has taken a thoughtful step to offer its customers a convenient inquiry, buying, and delivery experience at their comfort. 

Customers can purchase any Vivo smartphone online. 

Following the Benfen philosophy, this brand has been expanding its services in Bangladesh since its inception, more than three and a half years ago.

Speaking about the facilities, Assistant Manager (PR), Reasat Ahmed of Vivo Bangladesh, said: "As a customer-centric brand, Vivo believes in supporting customers at every step of their smartphone journey, with a strong focus on after-sales service. Our initiatives have received an overwhelmingly positive response so far, and we are thrilled to have been able to provide a smooth experience for Vivo smartphone buyers in Bangladesh. We strive to deliver our products and services to customers in the quickest time possible so that each individual can experience our meaningful, cutting-edge innovations.”

Currently, Vivo has 20 active service centres, with two exclusive stores in Dhaka and the rest across Bangladesh, including Narayangonj, Savar, Gazipur, Tangail, Mymensingh, Jamalpur, Kishorgonj, Sylhet, Bogra, Rajshahi, Rangpur, Jessore, Khulna, Barishal, Potuakhali, Noakhali, Comilla, Chittagong, Cox’s Bazar. 

All the service centres offer to resolve customer problems in one hour for any Vivo smartphone.

Vivo conducts service day on Thursday of the third week of every month as part of the program. 

This initiative started last year for an improved customer experience for Vivo smartphone users and has gained instant popularity among customers across 64 districts. 

Service day allows customers to get after-sales services for free on the same day. 

Customers can also buy mobile accessories at a 10% discount, including accessories like adapters, data cables, earphones, and a free software upgrade service.

Customers get a response to their email queries within 24 hours via [email protected] Customers can also ask questions or inquire about their smartphones by calling Vivo’s on-call support number 09610991079. This number is functional from Saturday to Sunday (09:00-18:00), barring public holidays. Customer queries are also addressed on the Facebook page of Vivo Bangladesh.

Owing to the pandemic-induced lockdowns, Vivo launched its doorstep delivery service following all safety protocols. 

To remove all the uncertainties and doubts relating to searching for Vivo smartphones online, currently, the brand sells its products online via its retail partners - G&G, Pickaboo, Robi Shop, and Othoba.com

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