• Friday, May 27, 2022
  • Last Update : 04:24 pm

Cell phone service in dire state

  • Published at 06:43 pm September 1st, 2013
Cell phone service in dire state

Call drops and sometimes low and noisy voice quality of a phone call these days is a very common problem mobile phone users are facing.

Very often customers do not have any idea how much they have paid for a call or a certain service. In the last Eid days and in the event of any national festival, users face more problems.

The telecom watchdog has already been noticed about these difficulties and to mitigate it, they are going to bring in a regulation to ensure quality of services and improve customer satisfaction.

“We are preparing on it and will go for ensuring quality of service after 3G spectrum auction to be held on September 8,” Sunil Kanti Bose chairman of BTRC told a group of Journalists last week.

He said: “No compromise with the quality. To sustain any operator, they have to deliver international standard services. And we will be tough on it after the auction.”  

Sources of BTRC informed they have already discussed about it at different meetings of the commission and preparing for a guideline.

BTRC first started this discussion under caretaker regime under a World Bank project and after that, they have purchased vehicle, equipment to examine the operators’ service response time, call drops, signal-to-noise ratio, cross-talk, echo, interrupts, frequency response and loudness levels.

The watchdog has recently asked the operators to submit their coverage status on all the highways and railways areas.

Regulator also added internet users’ satisfaction on it. That’s why BTRC also wanted internet price rate.

None of the mobile operators is ensuring the quality of their services while call drops becoming a regular phenomenon, according to the minutes of a commission meeting last month.

“The regulator is still in consultation with the operators to prepare the criteria on which their service quality will be measured,” T I M Nurul Kabir, secretary general of Association of Mobile Telecom Operators of Bangladesh (AMTOB) told the Dhaka Tribune yesterday.

In 2009, the BTRC had set some benchmarks to measure the quality of service of fixed-phone operators and internet service providers and is now concentrating on the mobile operators.

Facebook 50
blogger sharing button blogger
buffer sharing button buffer
diaspora sharing button diaspora
digg sharing button digg
douban sharing button douban
email sharing button email
evernote sharing button evernote
flipboard sharing button flipboard
pocket sharing button getpocket
github sharing button github
gmail sharing button gmail
googlebookmarks sharing button googlebookmarks
hackernews sharing button hackernews
instapaper sharing button instapaper
line sharing button line
linkedin sharing button linkedin
livejournal sharing button livejournal
mailru sharing button mailru
medium sharing button medium
meneame sharing button meneame
messenger sharing button messenger
odnoklassniki sharing button odnoklassniki
pinterest sharing button pinterest
print sharing button print
qzone sharing button qzone
reddit sharing button reddit
refind sharing button refind
renren sharing button renren
skype sharing button skype
snapchat sharing button snapchat
surfingbird sharing button surfingbird
telegram sharing button telegram
tumblr sharing button tumblr
twitter sharing button twitter
vk sharing button vk
wechat sharing button wechat
weibo sharing button weibo
whatsapp sharing button whatsapp
wordpress sharing button wordpress
xing sharing button xing
yahoomail sharing button yahoomail